Effective Date: 23 July 2026
Welcome to ScholarCrew.co.uk (“Website”, “Platform”, “we”, “our”, or “us”). These Terms of Use (“Terms”) govern your access to and use of our Website, communication channels, and educational support services. By accessing the Platform, submitting a request, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any provision contained within these Terms, you should discontinue using the Platform immediately.
1. Corporate Information
The Platform provides an online environment that enables learners to connect with independent tutors who offer learning guidance, tutoring, mentoring, and other types of support. The Company does not employ tutors as members of staff. Tutors operate independently and are responsible for delivering their own services within the scope agreed with individual learners.
2. About Our Services
The Platform has been developed to help learners improve their knowledge, skills, and confidence through ethical learning support. Our services are available to learners across the United Kingdom and internationally. Support may be provided for learners enrolled in various study programmes, professional development courses, or continuing education and lifelong learning programmes.
The Platform promotes responsible learning and expects every User to comply with the integrity policies of their institutions.
2.1 Learning Support Services
Depending upon the learner’s requirements, Tutors may provide help including, but not limited to explaining project requirements, discussing marking criteria and assessment expectations, helping learners organise ideas and structure their own work, providing study strategies and techniques, offering guidance on research methods and information gathering, reviewing draft work and identifying areas for improvement, commenting on grammar, spelling, punctuation, clarity and structure, explaining referencing systems and citation techniques, assisting learners in developing critical thinking and analytical skills, and providing subject-specific tutoring and mentoring.
All support is intended solely for learning purposes.
2.2 Delivery of Services
Services Services may be delivered using one or more communication methods, including secure messaging through the Platform, email correspondence, live online tutoring sessions, secure cloud-based document sharing, or mutually agreed third-party communication applications.
Personal information shared through communication channels is processed in accordance with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), where applicable.
2.3 Timeframes
Before learning support begins, the User and Tutor will agree upon an estimated schedule. Timeframes may vary according to several factors, including the complexity of the requested support, subject area, amount of preparation required, or Tutor availability.
If unforeseen circumstances affect delivery, we will make reasonable efforts to notify the User promptly and agree upon a revised schedule.
3. User Responsibilities
When using the Platform, every User agrees to act honestly, responsibly and in accordance with applicable laws and institutional rules. Users agree that they will provide accurate, complete and up-to-date information when submitting requests, clearly explain their learning objectives, supply any relevant documents required for guidance, communicate respectfully with Tutors and customer support staff, promptly notify us of any unauthorised access, and comply with all integrity policies.
Failure to comply with these responsibilities may result in suspension or permanent termination of access to the Website.
4. Intellectual Property
4.1 Permitted Use
Unless otherwise stated, all content available on the Website is protected by copyright, database rights, trade marks and other intellectual property rights. Users may access Platform content exclusively for their own personal, non-commercial purposes.
Educational materials supplied by Tutors may be used to improve understanding of a subject, develop independent learning skills, or strengthen the User’s work.
4.2 Prohibited Use
Users must not use Website’s or Tutor’s content as their own work; reproduce, copy or distribute materials for commercial purposes; remove copyright notices; publish Platform content without permission; sell, licence or sublicense any resources obtained through the Platform.
4.3 Ownership
All Website content, including text, graphics, logos, software, branding, layouts and learning resources, remains the property of the Company or its licensors. Nothing within these Terms transfers ownership of any intellectual property rights to the User. The User receives only a limited, revocable, non-exclusive and non-transferable licence to use the Website for lawful purposes.
4.4 Breach of Intellectual Property Rights
Where intellectual property rights are infringed, the Company may take appropriate action, including removing access to Platform materials, issuing formal legal notices, or pursuing compensation where permitted by law.
5. Eligibility
The Platform is primarily intended for adults. Users aged eighteen (18) years or older may use the Website independently.
If we reasonably believe that the Platform is used by a minor without appropriate authorisation, we reserve the right to suspend or remove access to the Website where required under applicable data protection legislation.
6. Payment Terms
6.1 Payment Methods
The Platform applies secure payment using credit/debit cards, Apple Pay, Google Pay, PayPal, and bank transfers. All payments are processed via secured and encrypted systems.
6.2 Payment Conditions
The price for educational support depends upon several factors, including study level, subject area, complexity, expected duration, urgency, and specialist expertise required.
All prices are displayed in pounds sterling (£) unless otherwise specified. The full amount payable, together with any applicable platform service fee, will be shown before payment is confirmed.
Payment must be successfully received before a Tutor is assigned to a request or any support begins, unless an alternative arrangement has been agreed.
6.3 Pricing Transparency
We are committed to providing clear and transparent pricing. Before completing payment, Users will be informed of the total amount payable, any applicable Platform service fees, the scope of the requested learning support, and any additional costs arising from later amendments.
No hidden charges will be added after payment unless the User requests substantial changes to the agreed service. Pricing information is presented in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7. Refund Policy
7.1 General Refund Principles
A refund may be considered where there is clear evidence that the service delivered differs materially from the service agreed. Examples of situations that may qualify include:
- the assigned Tutor lacks the agreed subject expertise;
- guidance clearly fails to address the submitted requirements;
- duplicate payments have been processed;
- the requested service cannot be delivered after payment has been accepted;
- significant delays occur without reasonable explanation or prior agreement;
- exceptional circumstances demonstrating that the agreed service has not been substantially provided.
Each request is evaluated objectively using the original requirements, correspondence between the parties, and any supporting documentation submitted.
7.2 Refund Requests
Users wishing to request a refund should contact our customer support team as soon as reasonably possible. Refund requests should normally be submitted to our email [email protected] fourteen (14) calendar days after completion of the relevant service.
Each request should include the request reference, a detailed explanation of the issue, copies of relevant communications where applicable, and any supporting evidence that may assist our investigation. Failure to provide sufficient information may delay the review process.
7.3 Revisions Before Refunds
Where appropriate, Users are encouraged to request reasonable revisions before seeking a refund. Many issues can be resolved through additional explanation, clarification or further guidance from the assigned Tutor.
A refund request may therefore be postponed until reasonable opportunities to address the concern have been completed. This approach helps ensure that genuine misunderstandings are resolved fairly while maintaining high standards of customer service.
7.4 Circumstances Where Refunds May Not Be Available
Refunds will generally not be granted where:
- the agreed service has been delivered substantially as described;
- the User changes their requirements after support has commenced;
- incomplete or inaccurate instructions were originally provided;
- delays result from the User’s failure to respond or provide requested information;
- the User breaches these Terms of Use.
The Company also reserves the right to refuse refunds where fraudulent activity, misuse of the Platform or deliberate attempts to obtain services without payment are reasonably suspected.
7.5 Partial Refunds
Where only part of the agreed support or guidance has been provided, the Company may offer a partial refund where appropriate. Any partial refund will take account of the proportion of services already completed; administrative costs reasonably incurred; the work undertaken by the Tutor before cancellation; and any revisions or additional support already provided. The amount refunded will be determined fairly and proportionately following an individual assessment.
7.6 Refund Processing
Approved refunds will normally be issued using the original payment method wherever reasonably possible. Once authorised, refunds are generally processed within five (5) to ten (10) business days. Actual processing times may vary depending upon the User’s bank, card issuer or payment provider, and such delays remain outside the Company’s control.
7.7 Prevention of Abuse
To protect the integrity of the Platform, we reserve the right to investigate repeated refund requests or behaviour indicating possible abuse of our policies. Examples may include repeated requests for refunds without reasonable grounds, contradictory or misleading information, misuse of payment chargeback procedures, and attempts to obtain services without paying. Where abuse is identified using reasonable and objective evidence, refund requests may be refused and access to the Platform may be restricted or permanently withdrawn.
7.8 Statutory Consumer Rights
Nothing contained within this Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection legislation. In particular, nothing in these Terms affects your statutory rights under:
- the Consumer Rights Act 2015;
- the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- any other applicable consumer protection legislation in force within the United Kingdom.
7.9 Refund Disputes
If a User disagrees with a refund decision, they may request that the matter be reviewed by our customer support team. We encourage both parties to cooperate in good faith with the aim of reaching an amicable resolution.
Where appropriate, unresolved disputes may be referred to an approved Alternative Dispute Resolution (ADR) body in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
8. Third-Party Services
To operate efficiently and provide learning support, the Platform may use carefully selected third-party service providers. These providers may assist with services including payment processing; cloud storage; document sharing; communication tools; website hosting; cybersecurity; analytics; and fraud prevention. Examples may include PayPal, Google Pay, Apple Pay, Dropbox and similar reputable service providers.
The use of third-party services does not mean that the Company endorses every product or service offered by those providers. Users acknowledge that third-party platforms operate under their own terms and privacy policies, and the Company cannot accept responsibility for practices that fall outside its reasonable control.
9. Privacy and Data Protection
9.1 Data Controller
ScholarCrew.co.uk (the Company) acts as the data controller for personal information collected through the Platform. Questions relating to privacy or data protection may be submitted using the email: [email protected].
9.2 Lawful Processing
Personal information is processed only where there is a lawful basis for doing so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending upon the circumstances, processing may be based upon performance of a contract; compliance with legal obligations; legitimate business interests; the User’s consent; and protection of vital interests where applicable.
We collect only information that is reasonably necessary to provide services, operate the Platform, improve services, prevent fraud and comply with applicable legal requirements.
9.3 User Rights
Subject to applicable legislation, Users may have the right to request access to their personal information, request correction of inaccurate information, request deletion of personal data in certain circumstances, restrict particular forms of processing, object to processing based upon legitimate interests, request portability of certain personal information, and withdraw consent where processing relies upon consent.
Requests will be handled within the timeframes required by applicable legislation. Where Users believe that their personal information has been processed unlawfully, they also have the right to submit a complaint to the Information Commissioner’s Office (ICO).
9.4 Marketing Communications
Marketing communications are sent only where permitted by law. Where consent is required under the Privacy and Electronic Communications Regulations (PECR), Users will be given the opportunity to choose whether they wish to receive promotional emails or other marketing messages. Consent may be withdrawn at any time by using the unsubscribe link included within marketing emails or by contacting our customer support team.
10. Consumer Cancellation Rights
If you are purchasing services as a consumer, you may benefit from cancellation rights provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Unless an exception applies, consumers generally have the right to cancel a distance contract within fourteen (14) days after it has been concluded. Where a User requests that guidance begins during this cancellation period, they expressly acknowledge that work may commence before the cancellation period expires, once services have been fully performed, the statutory cancellation right may no longer apply, where services have been partially performed before cancellation, payment may be due for the proportion of services already provided, as permitted by applicable law.
11. Tutor Status and Platform Role
11.1 Independent Tutors
Tutors using the Platform operate as independent professionals. They are responsible for determining the methods they use to deliver tutoring, mentoring and guidance, provided that these remain consistent with the agreed scope of support and applicable legal requirements. Each Tutor remains independently responsible for the learning guidance and services they provide.
11.2 Role of the Platform
The Company’s role is limited to operating the online Platform and supporting the interaction between Users and Tutors. Our responsibilities include, where applicable maintaining the Website, facilitating communication, processing payments, assisting with customer enquiries, and promoting a safe and respectful learning environment. The Company does not supervise every tutoring session, guarantee the accuracy of every opinion expressed by Tutors, or promise specific results.
12. Integrity Policy
The Platform is committed to promoting ethical learning practices and supporting learners’ independent skill development. All tutoring, mentoring, guidance, and learning support are provided exclusively for personal purposes. Users remain solely responsible for complying with the regulations of their institution. Tutors may assist by explaining concepts, discussing research methods, reviewing drafts, improving structure, identifying areas for development, and offering constructive feedback.
13. Limitation of Liability
13.1 General Principles
We exercise reasonable care in operating the Platform and selecting Tutors who offer support through our services. However, the Company cannot guarantee exact outcomes for learners. Provided support should be regarded as guidance designed to assist learning rather than a guarantee of success.
13.2 Liability That Cannot Be Excluded
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful. In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable legislation.
13.3 Exclusion of Certain Losses
To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, business interruption, loss of opportunity or loss of data arising from the use of the Platform. This limitation applies only where such exclusions are lawful and reasonable under applicable UK legislation.
13.4 Fair Interpretation
All exclusions and limitations contained within these Terms shall be interpreted in accordance with the Consumer Rights Act 2015. If any provision is found to be unfair or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.
14. Complaints and Dispute Resolution
We are committed to delivering high-quality learning support and maintaining a fair, transparent and responsive complaints process. If you are dissatisfied with any aspect of the Platform or the services provided, we encourage you to contact our customer support team via [email protected] as soon as possible so that we may investigate the matter and seek an appropriate resolution.
Complaints should include sufficient information to allow us to understand the issue, including, where available the request reference number, the date the service was provided, a clear description of the concern, and any supporting correspondence or documentation. We aim to acknowledge complaints promptly and will make reasonable efforts to investigate them fairly and impartially.
If a complaint cannot be resolved internally, Users may have the option of referring the dispute to an appropriate Alternative Dispute Resolution (ADR) provider. Nothing contained within these Terms prevents a consumer from pursuing any statutory remedies available through the courts of the United Kingdom where applicable.
15. Governing Law and Jurisdiction
These Terms and any dispute arising from or relating to the use of the Platform shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory consumer protection legislation applicable in another part of the United Kingdom requires otherwise. If you are a consumer ordinarily resident in Scotland, Northern Ireland or another part of the United Kingdom, you may also have the right to bring proceedings before the courts of your own jurisdiction, where such rights are provided by applicable law.
16. Changes to These Terms
We may revise these Terms from time to time. The latest version of these Terms will always be published on the Website together with the revised effective date. Continued use of the Platform after revised Terms become effective constitutes acceptance of those changes. If a User does not agree with the revised Terms, they should discontinue using the Platform before the updated version takes effect.
17. General Provisions
17.1 Severability
If any provision of these Terms is held by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be interpreted, where possible, in a manner consistent with applicable law.
17.2 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, and any request confirmation issued through the Platform, constitute the entire agreement between the User and the Company concerning the use of the Website and the educational services made available through it.
17.3 No Waiver
If the Company delays or chooses not to exercise any right or remedy available under these Terms or applicable law, this shall not constitute a waiver of that right. The exercise of one right or remedy does not prevent the subsequent exercise of any other right or remedy.
18. Communication
If you have any questions regarding these Terms, our services, or your rights and obligations when using the Platform, please contact our customer support team:
Email: [email protected]